[Service Cloud]

There Is Only One Boss:
The Customer

Salesforce® Service Cloud builds stronger relationships for better business. The platform empowers agents to deliver unparalleled customer experiences by putting information at their fingertips. Insights leverage client data for a personalized approach. Automated processes and streamlined workflows create successful service encounters across every channel, every time. With Service Cloud, the customer is at the center of everything.

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Connect with Customers in a New Way

Optimize Information

 Cases keep agents connected to customer activity across all channels

 Activity updates alert agents when action is needed and ensure responses meet service expectations

 Recommended articles based on case data assist agents with quick resolution and allow for customer self-service

“I have been working with Galvin for over a year. They are very knowledgeable and helpful with great response time.”

Tina Burns

“It’s been a pleasure working with Galvin. They have been extremely helpful in our Salesforce continuous improvement effort.”

David Weyreter

Automate Service

 Intelligent routing increases first-contact resolution by sending cases to the best agent available

 Workflows help resolve issues by automatically prompting next steps based on customer needs

 Repetitive, multi-step task automation increases agent productivity and service efficiency

Increase Communication

 360-degree customer views connect data across departments, support collaboration, and allow for personalized communication

 Live Agent allows for real-time communication with website users from inside the platform

 Computer-telephony integration pops a customer profile before agents take the call and automatically logs interaction details – all without touching a phone

“I highly recommend the Galvin team for any Salesforce implementation needs!”

Greg Casserino

Our Process

We leverage years of experience and in-depth technical know-how to solve complex business problems. For companies new to Salesforce® or those using it for years, our consulting process focuses on solutions that accelerate progress.

Discover

Dream

Define

Develop

Galvin Gets Customer Service

Nearly 80% of customers say the experience a company provides is as important as its products. To stay ahead of the competition, delivering outstanding service is a must. At Galvin Technologies, we take customer service personally, and we help our clients do the same. Our Salesforce Consulting approach focuses on two things: a better customer experience driven by a stronger agent experience. We implement the right tools to make agents successful by:

  • Integrating telephony, email, and chat programs for real-time customer communications
  • Building workflows that drive agent efficiency and expedite issue resolutions
  • Automating routine tasks that drag down agent productivity
  • Centralizing data to power actionable customer insights
  • Developing tailored agent workspaces powered by artificial intelligence and knowledge bases
  • Managed Services offering hands-on support and ongoing improvements

Ready to Put Your Customer First?

At Galvin Technologies, we help companies infuse their customer philosophy into every interaction. Our team implements great technology, along with great processes, to drive customer success. Learn more about our passion for service and how we put customers first.

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