Advances in technology have enabled manufacturers to run leaner operations, generate faster production, and manage more efficient supply chains. Although moving product out the door faster has made it easier to meet customer demand, it’s increased the competition of grabbing the attention of customers. You can no longer rely on your product to sell itself among thousands of competitors. Now, you must deliver outstanding customer service to stand out and stay ahead.
At Galvin, we understand the need for manufacturers to move from a product-centric mindset to customer-centric one. Over the past 15 years of serving this industry, we have helped numerous manufacturing companies reorient their culture around the customer by transforming how their sales, customer service, and field service work together to improve overall business operations.
How do we do it? With Salesforce—a single, unified platform powered by real-time customer data, personalized service, integrated enterprise resource planning (ERP) systems, and Internet of Things (IoT) technology.