[Service Cloud]
There Is Only One Boss:
The Customer
Salesforce® Service Cloud builds stronger relationships for better business. The platform empowers agents to deliver unparalleled customer experiences by putting information at their fingertips. Insights leverage client data for a personalized approach. Automated processes and streamlined workflows create successful service encounters across every channel, every time. With Service Cloud, the customer is at the center of everything.
Connect with Customers in a New Way
Optimize Information
Cases keep agents connected to customer activity across all channels
Activity updates alert agents when action is needed and ensure responses meet service expectations
Recommended articles based on case data assist agents with quick resolution and allow for customer self-service
“Galvin was very responsive to our team’s needs and questions and weren’t satisfied until they felt the project met our needs.”
–Mindee, Nonprofit
“Galvin is an extension of our team, and I don’t know how I would do my job without their support. They listen to the needs of my team and work hard to create the best solution.”
–Kelly, Healthcare & Life Sciences
Automate Service
Intelligent routing increases first-contact resolution by sending cases to the best agent available
Workflows help resolve issues by automatically prompting next steps based on customer needs
Repetitive, multi-step task automation increases agent productivity and service efficiency
Increase Communication
360-degree customer views connect data across departments, support collaboration, and allow for personalized communication
Live Agent allows for real-time communication with website users from inside the platform
Computer-telephone integration pops a customer profile before agents take the call and automatically logs interaction details – all without touching a phone
“Galvin is thorough, informative, helps us evaluate complex business processes, and pleasant to work alongside. I have learned so much from partnering with them.”
–Christie, Smithville Fiber
Our Process
We leverage years of experience and in-depth technical know-how to solve complex business problems. For companies new to Salesforce® or those using it for years, our consulting process focuses on solutions that accelerate progress.
Discover
Dream
Define
Develop
Galvin Gets Customer Service
Nearly 80% of customers say the experience a company provides is as important as its products. To stay ahead of the competition, delivering outstanding service is a must. At Galvin Technologies, we take customer service personally, and we help our clients do the same. Our Salesforce Consulting approach focuses on two things: a better customer experience driven by a stronger agent experience. We implement the right tools to make agents successful by:
- Integrating telephony, email, and chat programs for real-time customer communications
- Building workflows that drive agent efficiency and expedite issue resolutions
- Automating routine tasks that drag down agent productivity
- Centralizing data to power actionable customer insights
- Developing tailored agent workspaces powered by artificial intelligence and knowledge bases
- Managed Services offering hands-on support and ongoing improvements
Ready to Put Your Customer First?
At Galvin Technologies, we help companies infuse their customer philosophy into every interaction. Our team implements great technology, along with great processes, to drive customer success. Learn more about our passion for service and how we put customers first.
E-Book
Effectively Measure Your Sales Team with Salesforce
Sales executives know what gets measured gets managed. Learn how to configure Salesforce to get performance insights for evaluating sales teams.
