Salesforce for ManufacturingThe future of manufacturing doesn’t belong to those who build the best product—it belongs to those who understand their customers
The future of manufacturing doesn’t belong to those who build the best product—it belongs to those who understand their customers
The manufacturing industry is currently undergoing a massive transformation.
Advances in technology have enabled manufacturers to run leaner operations, generate faster production, and manage more efficient supply chains. Although moving product out the door faster has made it easier to meet customer demand, it’s increased the competition of grabbing the attention of customers. You can no longer rely on your product to sell itself among thousands of competitors. Now, you must deliver outstanding customer service to stand out and stay ahead.
At Galvin, we understand the need for manufacturers to move from a product-centric mindset to customer-centric one. Over the past 15 years of serving this industry, we have helped numerous manufacturing companies reorient their culture around the customer by transforming how their sales, customer service, and field service work together to improve overall business operations.
How do we do it? With Salesforce—a single, unified platform powered by real-time customer data, personalized service, integrated enterprise resource planning (ERP) systems, and Internet of Things (IoT) technology.
Manufacture a new era of growth and customer success with Salesforce
Extend the lifetime value of customers
Salesforce gives you a 360-degree view of your customer, empowering sales teams and channel partners to collaborate in real-time to deliver the right solutions. Centralized customer data means sales teams are no longer bound to an area code. With the Salesforce mobile app, they can connect with buyers and win more deals from anywhere, anytime.
Deliver faster, more personalized service
With access to accurate and up-to-date customer profiles and product information, Salesforce enables you to better understand, anticipate, and exceed the needs of your customers. Service reps, the front-lines of customer experience, are equipped to respond more intelligently to issues and resolve them more quickly.
Run manufacturing operations more efficiently
From the front-end to the back-end, Salesforce streamlines business processes by connecting systems, data, and teams to keep orders and inventory in sync. Galvin helps close the information gap by seamlessly integrating your legacy ERP systems with the Salesforce platform.
Grow revenue with connected IoT technology
Salesforce collects information from devices, locations, and equipment to provide you with actionable insights into the people, places, and things that power your business. With Galvin’s trusted expertise, you can connect all your data and devices to drive new opportunities and customer success.
“It’s been a pleasure working with Galvin. They have been extremely helpful in our Salesforce continuous improvement effort. I would highly recommend using them.”
David Weyreter, Major Tool & Machine
How Galvin elevated this global manufacturer to the next level with Salesforce Field Service Lightning
Scheduling resources, creating work orders, monitoring inventory—there’s a lot of coordination involved in a field service operation. Learn how Galvin helped this global leader in the manufacturing industry manage their increasingly complex logistics to deliver smart, efficient, and high-quality service experiences to customers.
Mass-produce success with Salesforce. Maximize growth with Galvin’s help.
Our team of certified Salesforce consultants will help you get started. Complete the form below to learn how Salesforce can transform your company into one that delivers exceptional service experiences—at the right time, every time.