[Field Service Lightning]
Take Your Field Techs
into the Cloud
Salesforce Field Service Lightning creates next-level service by connecting a company’s mobile workforce, products, and customers in one platform. The cloud-based platform gives dispatchers control with easy scheduling and communication. Real-time insights help field agents complete customer work orders resulting in real-time automated billing. Better visibility lets companies optimize remote operations resulting in more efficiencies and bottom-line performance. With Field Service Lightning, onsite job management is seamless – from any device, anywhere in the world.
Bring Field Service into a New Frontier
Enhance the Customer Experience
Let customers book, reschedule, and track appointments online with the help of intelligent scheduling
Leverage customer data to frontload service preparation and expedite onsite work
Ensure service level agreements are met through automated customer satisfaction surveys
“Galvin was the company I chose and I am so glad I did. They communicated clearer and kept me informed of any/all developments.”
“I have been working with Galvin for over a year. They are very knowledgeable and helpful with great response time.”
Maximize the Mobile Workforce
Route jobs to the right resource based on skills, geography, and availability
Provide on-the-go access to customer contacts, traffic alerts, support articles, inventory, and work orders
Issue guided workflows with step-by-step instructions to complete jobs correctly
Drive Productivity and Profitability
Generate service orders automatically from IoT-connected products
Produce onsite customer quotes using CPQ and capture customer signatures quickly
Get invoices delivered or paid in real-time after a job is completed
Track employee productivity in real-time and prioritize jobs using business rules
“With Galvin’s help our team actually enjoys using Salesforce now!”
Dave Winsor, CEO
We leverage years of experience and in-depth technical know-how to solve complex business problems. For companies new to Salesforce® or those using it for years, our consulting process focuses on solutions that accelerate progress.
Galvin Excels at Supporting Your Field Service Experts
Field Service Lightning gives customers and mobile agents a connected experience. Galvin Technologies joins the platform and processes to make it all work. We are Field Service Lightning Certified, which elevates us to a premier Salesforce Consulting and Implementation partner. Our credentials are unique and so is our credibility. Companies choose Galvin because we are experts at:
- Enhancing the dispatcher and field tech experience for small and large companies
- Identifying system features and optimal solutions for effective usage
- Strategizing work processes, templates, and key performance measures
- Providing in-depth training for widespread user adoption
Could Your Field Team Use a Charge?
If outdated systems, loads of paper, and spreadsheets help manage your mobile workforce, Field Service Lightning might be the right solution for improving productivity and customer satisfaction. Discover how Galvin’s team of certified experts make Field Service Lightning a powerful tool with positive results.
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